What is "Gewählt zum Kundenservice des Jahres"?

"Gewählt zum Kundenservice des Jahres" (Customer Service of the Year Germany) is the independant customer care event. With 225 mystery inquiries we run a qualitative audit of your customer service. Real consumers address you with their undercover questions and concerns. The outcome will be an extensive report that reveals your actual customer service performance in detail. Our business is certified according to ISO 9001 which guarantees our reliable service quality as well as a smooth management of the tests.


An AUDIT that aims to answer the question ,,how does my customer service perform? and to reflect the real performance.


An award

The quality of customer service by businesses is assessed with mystery inquiries by CONSUMERS.


Real consumers

The quality of companies' customer service is measured by consumers with the help of mystery tests.


An orientation

The winner of the category receives a representative AWARD for their customer service.

What is assessed with "Gewählt zum Kundenservice des Jahres"?

140 Calls

45 e-mail inquiries

15 web navigations

10 social media inquiries

15 chat inquiries

Register your company simply and easily.



Evaluation phase of "Gewählt zum Kundenservice des Jahres 2021" has begun

THE TENSION RISES Mainz - 14.08.2020Consumers and businesses in Spain, England, Morocco, Tunisia and above all in France already know the prestigious winners of the competition "Gewählt zum Kundenservice des Jahres " (Customer Service of the Year in Germany) competition for their own countries. And...
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Save these dates:

Registration phase2 January - 13 March

Presentation of the test criteria13 February

Test phase25 May - 31 July

Announcement of the resultsAugust

Award ceremonyOctober

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