What is "Gewählt zum Kundenservice des Jahres"?
"Gewählt zum Kundenservice des Jahres" (Customer Service of the Year Germany) is the independant customer care event. With 225 mystery inquiries we run a qualitative audit of your customer service. Real consumers address you with their undercover questions and concerns. The outcome will be an extensive report that reveals your actual customer service performance in detail. Our business is certified according to ISO 9001 which guarantees our reliable service quality as well as a smooth management of the tests.
Auditing
An AUDIT that aims to answer the question ,,how does my customer service perform? and to reflect the real performance.
An award
The quality of customer service by businesses is assessed with mystery inquiries by CONSUMERS.
Real consumers
The quality of companies' customer service is measured by consumers with the help of mystery tests.
An orientation
The winner of the category receives a representative AWARD for their customer service.
What is assessed with "Gewählt zum Kundenservice des Jahres"?
140 Calls
45 e-mail inquiries
15 web navigations
10 social media inquiries
15 chat inquiries
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Testimonials
Customer satisfaction is our highest priority. That's why we listen to our customers, talk to them, take our time and try to find an individual solution for each customer. This is supported by our flexibility, responsiveness and innovative strength, working across teams as well as our large product range and 65 years of market experience. Internally we pursue a policy of continuous improvement and a clear goal: 100% customer satisfaction. The many positive feedbacks we have received by phone, e-mail or via ekomi have prompted us to apply to be voted Gewählt zum Kundenservice des Jahres.
We have set ourselves the goal of positively surprising and inspiring our customers through excellent service. To achieve this, we place the customer's perspective in the centre of all our activities. As a future-oriented and innovative company, we need to look beyond the boundaries of traditional services and communication channels in order to establish and optimise new media and channels.
Satisfying our customers is not enough, we want to inspire them. Winning this award is another important step in this direction for us. It is an appreciation of our dedicated employees who work hard to make our customers' world an even better place. I would like to express my sincere thanks to all those who have made this award possible. We will continue to be the best partner for our customers in the future with outstanding products and excellent customer service.
Service quality is the key to the heart of our customers. That is why we live a permanent quality campaign. We deal with the person of our customer*, their everyday life, their environment and their needs. We are very pleased about the extraordinarily high level of customer satisfaction, which was confirmed by the award "Gewählt zum Kundenservice des Jahres 2021" after a detailed audit with mystery testers. Every employee actively contributes to the positive assessment of Weltbild. Many thanks to the whole Weltbild team, you are doing a great job.
Reliability through service - that is the iRobot promise. We are very pleased to be the winner of the award "Voted Customer Service of the Year 2021" in the category Home Appliances. The award was independently audited by iRobot's pre-sales, sales and customer service in Germany. iRobot's German customer contact centre, email, chat and social media channels have been tested respecting key customer service criteria. iRobot works tirelessly to support our customers in Germany and winning this award is an official recognition of this important commitment.
Customer satisfaction is Michelin's number one priority and we work continuously to meet the needs of our customers. We firmly believe that a premium brand should not only offer the best products but also the best customer experience. That's why we are committed to ensuring that our customers get exactly that - throughout the lifetime of our products.
