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What is "Gewählt zum Kundenservice des Jahres"?

"Gewählt zum Kundenservice des Jahres" (Customer Service of the Year Germany) is the independant customer care event. With 225 mystery inquiries we run a qualitative audit of your customer service. Real consumers address you with their undercover questions and concerns. The outcome will be an extensive report that reveals your actual customer service performance in detail. Our business is certified according to ISO 9001 which guarantees our reliable service quality as well as a smooth management of the tests.

Auditing

An AUDIT that aims to answer the question ,,how does my customer service perform? and to reflect the real performance.

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An award

The quality of customer service by businesses is assessed with mystery inquiries by CONSUMERS.

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Real consumers

The quality of companies' customer service is measured by consumers with the help of mystery tests.

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An orientation

The winner of the category receives a representative AWARD for their customer service.

What is assessed with "Gewählt zum Kundenservice des Jahres"?

140 Calls

45 e-mail inquiries

15 web navigations

10 social media inquiries

15 chat inquiries

Register your company simply and easily.

Partners


News

New customer service study: Service quality is decisive


Study result: good customer experience is the strongest influencing factor in purchase decision Accessibility vs. personal contact: significant development in the use of online channels High expectations: despite an increased volume of enquiries through Corona, Germans' expectations are constant...
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