"Gewählt zum Kundenservice des Jahres" (Customer Service of the Year Germany) is the independant customer care event. With 225 mystery inquiries we run a qualitative audit of your customer service. Real consumers address you with their undercover questions and concerns. The outcome will be an extensive report that reveals your actual customer service performance in detail. Our business is certified according to ISO 9001 which guarantees our reliable service quality as well as a smooth management of the tests.
An AUDIT that aims to answer the question ,,how does my customer service perform? and to reflect the real performance.
The quality of customer service by businesses is assessed with mystery inquiries by CONSUMERS.
The quality of companies' customer service is measured by consumers with the help of mystery tests.
The winner of the category receives a representative AWARD for their customer service.
45 e-mail inquiries
15 web navigations
10 social media inquiries
15 chat inquiries
Registration phase2 January - 13 March
Presentation of the test criteria13 February
Test phase25 May - 31 July
Announcement of the resultsAugust