What is "Gewählt zum Kundenservice des Jahres"?

"Gewählt zum Kundenservice des Jahres" (Customer Service of the Year Germany) is the independant customer care event. With 225 mystery inquiries we run a qualitative audit of your customer service. Real consumers address you with their undercover questions and concerns. The outcome will be an extensive report that reveals your actual customer service performance in detail. Our business is certified according to ISO 9001 which guarantees our reliable service quality as well as a smooth management of the tests.

Auditing

An AUDIT that aims to answer the question ,,how does my customer service perform? and to reflect the real performance.

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An award

The quality of customer service by businesses is assessed with mystery inquiries by CONSUMERS.

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Real consumers

The quality of companies' customer service is measured by consumers with the help of mystery tests.

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An orientation

The winner of the category receives a representative AWARD for their customer service.