News

Published on 2022-10-13

Despite the crisis: "CUSTOMER SERVICE QUALITY" beats "FAVORABLE PRICES". The image of companies depends to a large extent on customer service quality. Consumer expectations remain very high across all channels. Chatbots: use on the rise - trust on the decline. In contrast to 2021, tele...

Published on 2022-07-11

Every year, TeleTalk reports exclusively on the winners of "Voted Customer Service of the Year". In the current episode, Jörg Augstein (Head of Internal Sales) reports on the challenges of B2B customer service and the competition. Click here for the article: TeleTalk2022_03 

Published on 2022-06-20

Every year, TeleTalk reports exclusively on the winners of "Voted Customer Service of the Year". The second issue is about HUAWEI, winner in the category smartphones and tablets. Where the company was able to demonstrate a particularly strong performance? Check it out in the article. Click here...

Published on 2022-06-06

Every year, TeleTalk reports exclusively on the winners of "Customer Service of the Year". In the first episode of the case story TeleTalk was in conversation with Claudia Haß (Head of People Transformation and Transition for Customer Service) & Ulf Michaelis (Director Customer Service and Sales) f...

Published on 2022-05-11

What challenges did you face during the preparation? "Voted Customer Service of the Year " is a very exciting project. In just a few weeks, several thousand customer contacts will be conducted and analyzed at the participating companies. Here, it is important to plan the execution in such a way th...

Published on 2022-01-13

Are you looking for a way to motivate your team and measure your performance in customer service? Would you also like to position yourself within the industry with regard to your performance and set a benchmark? Find out more about the unique audit and competition concept "Voted Customer Service of...

Published on 2021-12-07

New partnership: AC Süppmayer will implement the mystery tests of Gewählt zum Kundenservice des Jahres starting in 2022 The organizer of "Customer Service of the Year",Armonia Deutschland GmbH, announces AC Süppmayer as a new partner in the implementation of the mystery tests. From May to July ea...

Published on 2021-11-04

Mainz 04.11.2021: On 03 November 2021, it was that time again: Armonia Deutschland GmbH, organiser of the audit and competition "Gewählt zum Kundenservice des Jahres", awarded the winners of the service seal in Germany for the second time. In Spain, England, Morocco, Tunisia and France, the concept...

Published on 2021-10-05

Telephone replaced by e-mail as most-used contact channel for the first time. Accepted waiting time: demands are high, with a third of consumers expecting a call to be answered on the phone within one minute and a reply to an e-mail within 24 hours. More than half say that good cu...

Published on 2021-09-01

In the current issue of TeleTalk, Division Manager Martin Reddel of Möbel Martin, one of the winners of the 2021 Award, reports on his own expectations with regard to the results and also the learnings that the company was able to draw from the audit. The company mastered the 10-week test phase with...