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Testimonial: Aymen Ismail - Head of Customer Engagement Solutions
Testimonial: Aymen Ismail - Head of Customer Engagement Solutions

Published on 2024-02-14

Aymen Ismail - Head of Customer Engagement Solutions talks about his experiences with the competition in our kick-off. Take a look at the testimonial and find out exciting insights from the participants' perspective! Click here for the video!

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08.02.2024 - Virtual kick-off "Voted customer service of the year"
08.02.2024 - Virtual kick-off "Voted customer service of the year"

Published on 2024-01-03

Voted Customer Service of the Year, the 5th round of the competition is starting in Germany. On February 8, 2024 (10:00 am - 12:00 pm) you can find out more about the concept and the test criteria in the virtual kick-off. The concept is aimed directly at customer service and the kick-off is there...

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„KUNDENSERVICE DES JAHRES“ GOES DACH
„KUNDENSERVICE DES JAHRES“ GOES DACH

Published on 2023-11-22

Mainz, 22.11.2023 - The international competition "Voted Customer Service of the Year" is currently taking place in Germany, Spain, England, Morocco, Tunisia and France. Every year, hundreds of companies are awarded the honorary prize. The organizer of the German edition (Armonia Deutschland GmbH) i...

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Die Preisträger des Siegels 2024 stehen fest!
Die Preisträger des Siegels 2024 stehen fest!

Published on 2023-11-10

Mainz, 09.11.2023 - On 8 November 2023, the time had come again: for the fourth time, companies were honoured for their particularly high customer service quality in their respective industry as "Customer Service of the Year 2024". At the award ceremony at the Gibson in Frankfurt, a total of 13 winn...

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New service study: The Customer Service Barometer 2023 is available.
New service study: The Customer Service Barometer 2023 is available.

Published on 2023-10-10

Utilization of German customer service reaches record high in 2023 Customer service of high relevance: 79% of respondents had contact with a customer service department in the last 12 months. Customers value good service over low prices despite inflation Broad majority of Germans satisfie...

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TeleTalk presents the award winners: "Weber-Stephen"
TeleTalk presents the award winners: "Weber-Stephen"

Published on 2023-08-09

In the latest edition of TeleTalk, "Weber-Stephen", winner of the current seal in the barbecue manufacturer category, tells us how Saskia Preißel's team approached the competition and what hurdles they faced. An impressive team performance! 😎 READ E-Paper: 

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Video testimonials: O2 Telefónica & Weber-Stephen (Weber Grill)
Video testimonials: O2 Telefónica & Weber-Stephen (Weber Grill)

Published on 2023-02-16

Claudia Haß (O2 Telefónica) and Saskia Preißel (Weber-Stephen) talk about their experiences with the competition in our Kick-Off. Take a look at the testimonial videos and get exciting insights from a participant's perspective! Testimonial Claudia Haß - O2 Telefónica - Kundenservice des Jahres -...

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Save the date: 09.02.2023 - KICK-OFF Livestream
Save the date: 09.02.2023 - KICK-OFF Livestream

Published on 2023-01-05

Your customer service is excellent ? - Then prove yourself and compete against industry rivals. Find out about the unique audit and competition concept and its test criteria without obligation at our online kick-off event.  Special highlight: we have invited some of the current award winners to gi...

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These are the winners of the award 2023!
These are the winners of the award 2023!

Published on 2022-11-10

The 10 winners of the seal "Voted Customer Service of the Year 2023". COMPANY - BRAND - CATEGORY - Neato Robotics Europe GmbH - Neato Robotics - Robot Vacuum Cleaner - Medion AG - Medion - household electronics & TV - Huawei Technologies Deutschland GmbH - Huawei - Consumer Electronics (ex. Smar...

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New service study: The Customer Service Barometer 2022 is here!
New service study: The Customer Service Barometer 2022 is here!

Published on 2022-10-13

Despite the crisis: "CUSTOMER SERVICE QUALITY" beats "FAVORABLE PRICES". The image of companies depends to a large extent on customer service quality. Consumer expectations remain very high across all channels. Chatbots: use on the rise - trust on the decline. In contrast to 2021, tele...

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