As the supreme body of leading associations such as KVD (Kundendienst-Verband Deutschland e. V.) and CCV (Call Center Verband Deutschland e. V), the organisers succeeded to win TeleTalk as an influential partner for the audit "Gewählt zum Kundenservice des Jahres ". With its excellent network, it supports the mission of improving the customer service landscape in Germany sustainably. This year, TeleTalk will participate in the communication about the competition and its first winners of edition 2021, thus further promoting awareness. Since 1992, the trade journal has acted as the voice of the customer service industry and offers an perfect opportunity to stay up dated about all trends and developments on the market.
The leading monthly trade journal for professional customer service and management as well as dialogue marketing conveys specialist knowledge on the major topic of call, contact and service centre management. Current market and manufacturer overviews as well as reports on new technical developments provide TeleTalk readers with important information for specific decisions and upcoming investments in solutions and systems. The main topics range from organisational issues and control, to the use of innovative services and products. Target groups are managers, decision-makers and those responsible for management, marketing and sales, as well as those responsible for customer communication, service and telecommunications in companies and contact and service centres.
Manuela Micheli-Liebsch M.A, TeleTalk/CEO