As part of the competition, TeleTalk, one of the leading trade magazines in the customer service sector, will publish various case stories of the 2021 award winners starting in May of this year. In the current issue, Christina Gauland, customer service manager at Rajapack GmbH (winner in the "Office supplies and business equipment" category) gives a very impressive account of how the team prepared for the audit.
Click here for the e-paper:
TeleTalk2021_02
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