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Winners of the customer service audit honoured online
Winners of the customer service audit honoured online

Published on 2020-11-05

- 6 companies with excellent service performance win the award in their categories - Süddeutsche Zeitung, official media partner reports on customer service and winners   Mainz, 05.11.2020 - The grand final of the customer service competition "Gewählt zum Kundenservice des Jahres 2021" (Voted...

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Virtual award ceremony unveils this year's winners of the competition
Virtual award ceremony unveils this year's winners of the competition

Published on 2020-10-19

Virtual event: Announcement and honouring of the winners takes place in virtual award ceremony Mainz, 19.10.2020– The competition „Gewählt zum Kundenservice des Jahres 2021“ officially announces its first German prize winners on 4 November 2020. The award ceremony will no longer take pla...

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The results of the audit Gewählt zum Kundenservice des Jahres 2021
The results of the audit Gewählt zum Kundenservice des Jahres 2021

Published on 2020-10-07

International Audit „Gewählt zum Kundenservice des Jahres“ (Customer Service of the Year in Germany) successfully completed in German Partially excellent customer service performance despite the influence of the Corona virus Mainz, 29.09.2020 – In Spain, England, Morocco, Tunisia and Franc...

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Competition announces TeleTalk as new partner
Competition announces TeleTalk as new partner

Published on 2020-09-11

The trade journal for successful customer dialogue and customer service "TeleTalk" is the new cooperation partner of the audit Gewählt zum Kundenservice des Jahres. The leading trade magazine with monthly publications aims to strengthen the national media presence and awareness of the award....

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Evaluation phase of "Gewählt zum Kundenservice des Jahres 2021" has begun
Evaluation phase of "Gewählt zum Kundenservice des Jahres 2021" has begun

Published on 2020-08-14

THE TENSION RISES Mainz - 14.08.2020 Consumers and businesses in Spain, England, Morocco, Tunisia and above all in France already know the prestigious winners of the competition "Gewählt zum Kundenservice des Jahres " (Customer Service of the Year in Germany) competition for their own countries....

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First German award ceremony of the winners of Gewählt zum Kundenservice des Jahres
First German award ceremony of the winners of Gewählt zum Kundenservice des Jahres

Published on 2020-06-30

Half time: 5 weeks of tests are already behind the participants Place and date of the award ceremony announced: first German award ceremony of "Gewählt zum Kundenservice des Jahres" (Voted Customer Service of the Year in Germany) takes place on 4 November 2020   Mainz - Just in time for...

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Published on 2020-05-25

First edition of Gewählt zum Kundenservice des Jahres launched in Germany Numerous companies are defying the crisis and want to continue to demonstrate outstanding customer service during this period   Mainz - Numerous companies have registered their customer service for the first edition...

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Kick-off event for participants and interested parties
Kick-off event for participants and interested parties

Published on 2020-01-29

At the kick-off event in Frankfurt the test criteria of the competition will be announced for the first time The presentation event serves as a platform to get to know the organiser, market research institute and industry representatives   Mainz - The registration for the competition "Gew...

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Certified independence: SKOPOS NEXT will implement the tests of Gewählt zum Kundenservice des Jahres
Certified independence: SKOPOS NEXT will implement the tests of Gewählt zum Kundenservice des Jahres

Published on 2019-12-09

SKOPOS NEXT will carry out the mystery tests for the competition With this leading German company specialising in mystery research, the award is based on a professional and independent partner with decades of experience in mystery testing   Mainz/Hürth - Gewählt zum Kundenservice des Jahr...

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Good customer service weighs more than low prices for majority of Germans
Good customer service weighs more than low prices for majority of Germans

Published on 2019-11-05

Study result: good customer experience is the strongest factor influencing the purchase decision Customer service performance influences 88% of consumers in their purchasing decision High expectations among German consumers: around half expect to receive calls within one minute Germans pref...

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