News
Published on 2020-10-07
International Audit „Gewählt zum Kundenservice des Jahres“ (Customer Service of the Year in Germany) successfully completed in German
Partially excellent customer service performance despite the influence of the Corona virus
Mainz, 29.09.2020 – In Spain, England, Morocco, Tunisia and Franc...
Published on 2020-09-11
The trade journal for successful customer dialogue and customer service "TeleTalk" is the new cooperation partner of the audit Gewählt zum Kundenservice des Jahres.
The leading trade magazine with monthly publications aims to strengthen the national media presence and awareness of the award....
Published on 2020-08-14
THE TENSION RISES Mainz - 14.08.2020 Consumers and businesses in Spain, England, Morocco, Tunisia and above all in France already know the prestigious winners of the competition "Gewählt zum Kundenservice des Jahres " (Customer Service of the Year in Germany) competition for their own countries....
Published on 2020-06-30
Half time: 5 weeks of tests are already behind the participants
Place and date of the award ceremony announced: first German award ceremony of "Gewählt zum Kundenservice des Jahres" (Voted Customer Service of the Year in Germany) takes place on 4 November 2020
Mainz - Just in time for...
Published on 2020-05-25
First edition of Gewählt zum Kundenservice des Jahres launched in Germany
Numerous companies are defying the crisis and want to continue to demonstrate outstanding customer service during this period
Mainz - Numerous companies have registered their customer service for the first edition...
Published on 2020-01-29
At the kick-off event in Frankfurt the test criteria of the competition will be announced for the first time
The presentation event serves as a platform to get to know the organiser, market research institute and industry representatives
Mainz - The registration for the competition "Gew...
Published on 2019-12-09
SKOPOS NEXT will carry out the mystery tests for the competition
With this leading German company specialising in mystery research, the award is based on a professional and independent partner with decades of experience in mystery testing
Mainz/Hürth - Gewählt zum Kundenservice des Jahr...
Published on 2019-11-05
Study result: good customer experience is the strongest factor influencing the purchase decision
Customer service performance influences 88% of consumers in their purchasing decision
High expectations among German consumers: around half expect to receive calls within one minute
Germans pref...
Published on 2019-11-04
The Call Center Association Germany (Call Center Verband Deutschland e. V. or CCV) is a cooperation partner of the event "Gewählt zum Kundenservice des Jahres".
The largest association in the industry is thus strengthening the national media presence and awareness of the award.
Mainz/Be...
Published on 2019-09-30
An introductory presentation of our award has been published by Callcenterprofi. Managing Director Maturin Craplet and founder Ludovic Nodier answered all questions about the concept in an interview. We are looking forward to the first edition of "Voted Customer Service of the Year" in Germany.
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