News

Published on 2021-02-16

Managing Director M. Craplet presented the criteria of the five contact channels on 11.02.2021. Numerous companies participated in the livestream from the Hyatt in Mainz. Mr. P. Füller introduced our partner SKOPOS NEXT and answered questions in an interview.   Mainz 16.02.2021 - the h...

Published on 2020-12-01

Study result: good customer experience is the strongest influencing factor in purchase decision Accessibility vs. personal contact: significant development in the use of online channels High expectations: despite an increased volume of enquiries through Corona, Germans' expectations are const...

Published on 2020-11-05

- 6 companies with excellent service performance win the award in their categories - Süddeutsche Zeitung, official media partner reports on customer service and winners   Mainz, 05.11.2020 - The grand final of the customer service competition "Gewählt zum Kundenservice des Jahres 2021" (Voted...

Published on 2020-10-19

Virtual event: Announcement and honouring of the winners takes place in virtual award ceremony Mainz, 19.10.2020– The competition „Gewählt zum Kundenservice des Jahres 2021“ officially announces its first German prize winners on 4 November 2020. The award ceremony will no longer take pla...

Published on 2020-10-07

International Audit „Gewählt zum Kundenservice des Jahres“ (Customer Service of the Year in Germany) successfully completed in German Partially excellent customer service performance despite the influence of the Corona virus Mainz, 29.09.2020 – In Spain, England, Morocco, Tunisia and Franc...

Published on 2020-09-11

The trade journal for successful customer dialogue and customer service "TeleTalk" is the new cooperation partner of the audit Gewählt zum Kundenservice des Jahres. The leading trade magazine with monthly publications aims to strengthen the national media presence and awareness of the award....

Published on 2020-08-14

THE TENSION RISES Mainz - 14.08.2020 Consumers and businesses in Spain, England, Morocco, Tunisia and above all in France already know the prestigious winners of the competition "Gewählt zum Kundenservice des Jahres " (Customer Service of the Year in Germany) competition for their own countries....

Published on 2020-06-30

Half time: 5 weeks of tests are already behind the participants Place and date of the award ceremony announced: first German award ceremony of "Gewählt zum Kundenservice des Jahres" (Voted Customer Service of the Year in Germany) takes place on 4 November 2020   Mainz - Just in time for...

Published on 2020-05-25

First edition of Gewählt zum Kundenservice des Jahres launched in Germany Numerous companies are defying the crisis and want to continue to demonstrate outstanding customer service during this period   Mainz - Numerous companies have registered their customer service for the first edition...

Published on 2020-01-29

At the kick-off event in Frankfurt the test criteria of the competition will be announced for the first time The presentation event serves as a platform to get to know the organiser, market research institute and industry representatives   Mainz - The registration for the competition "Gew...