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Published on 2020-05-25

First edition of Gewählt zum Kundenservice des Jahres launched in Germany Numerous companies are defying the crisis and want to continue to demonstrate outstanding customer service during this period   Mainz - Numerous companies have registered their customer service for the first edition...

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Kick-off event for participants and interested parties
Kick-off event for participants and interested parties

Published on 2020-01-29

At the kick-off event in Frankfurt the test criteria of the competition will be announced for the first time The presentation event serves as a platform to get to know the organiser, market research institute and industry representatives   Mainz - The registration for the competition "Gew...

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Certified independence: SKOPOS NEXT will implement the tests of Gewählt zum Kundenservice des Jahres
Certified independence: SKOPOS NEXT will implement the tests of Gewählt zum Kundenservice des Jahres

Published on 2019-12-09

SKOPOS NEXT will carry out the mystery tests for the competition With this leading German company specialising in mystery research, the award is based on a professional and independent partner with decades of experience in mystery testing   Mainz/Hürth - Gewählt zum Kundenservice des Jahr...

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Good customer service weighs more than low prices for majority of Germans
Good customer service weighs more than low prices for majority of Germans

Published on 2019-11-05

Study result: good customer experience is the strongest factor influencing the purchase decision Customer service performance influences 88% of consumers in their purchasing decision High expectations among German consumers: around half expect to receive calls within one minute Germans pref...

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Competition introduces new partner: CCV
Competition introduces new partner: CCV

Published on 2019-11-04

The Call Center Association Germany (Call Center Verband Deutschland e. V.  or CCV) is a cooperation partner of the event "Gewählt zum Kundenservice des Jahres". The largest association in the industry is thus strengthening the national media presence and awareness of the award. Mainz/Be...

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Interview with Callcenterprofi about the new award
Interview with Callcenterprofi about the new award

Published on 2019-09-30

An introductory presentation of our award has been published by Callcenterprofi. Managing Director Maturin Craplet and founder Ludovic Nodier answered all questions about the concept in an interview. We are looking forward to the first edition of "Voted Customer Service of the Year" in Germany. _...

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Save the date: 10.02.2022 - We present the test criteria!
Save the date: 10.02.2022 - We present the test criteria!

Published on -0001-11-30

Are you looking for a way to motivate your team and measure your performance in customer service? Would you also like to position yourself within the industry with regard to your performance and set a benchmark? Find out more about the unique audit and competition concept "Customer Service of the Y...

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