News

Published on 2020-06-30

Half time: 5 weeks of tests are already behind the participants Place and date of the award ceremony announced: first German award ceremony of "Gewählt zum Kundenservice des Jahres" (Voted Customer Service of the Year in Germany) takes place on 4 November 2020   Mainz - Just in time for...

Published on 2020-05-25

First edition of Gewählt zum Kundenservice des Jahres launched in Germany Numerous companies are defying the crisis and want to continue to demonstrate outstanding customer service during this period   Mainz - Numerous companies have registered their customer service for the first edition...

Published on 2020-01-29

At the kick-off event in Frankfurt the test criteria of the competition will be announced for the first time The presentation event serves as a platform to get to know the organiser, market research institute and industry representatives   Mainz - The registration for the competition "Gew...

Published on 2019-12-09

SKOPOS NEXT will carry out the mystery tests for the competition With this leading German company specialising in mystery research, the award is based on a professional and independent partner with decades of experience in mystery testing   Mainz/Hürth - Gewählt zum Kundenservice des Jahr...

Published on 2019-11-05

Study result: good customer experience is the strongest factor influencing the purchase decision Customer service performance influences 88% of consumers in their purchasing decision High expectations among German consumers: around half expect to receive calls within one minute Germans pref...

Published on 2019-11-04

The Call Center Association Germany (Call Center Verband Deutschland e. V.  or CCV) is a cooperation partner of the event "Gewählt zum Kundenservice des Jahres". The largest association in the industry is thus strengthening the national media presence and awareness of the award. Mainz/Be...

Published on 2019-09-30

An introductory presentation of our award has been published by Callcenterprofi. Managing Director Maturin Craplet and founder Ludovic Nodier answered all questions about the concept in an interview. We are looking forward to the first edition of "Voted Customer Service of the Year" in Germany. _...

Published on -0001-11-30

Are you looking for a way to motivate your team and measure your performance in customer service? Would you also like to position yourself within the industry with regard to your performance and set a benchmark? Find out more about the unique audit and competition concept "Customer Service of the Y...