The registration for Gewählt zum Kundenservice des Jahres takes only a few steps. Be part of this widescale mystery check within clicks.
All year long you can encourage and challenge your teams.
Raise your collective fighting spirit and unite all your employees behind one common goal.
We challenge your customer service with 225 mystery inquiries. A trial period of 10 weeks, between 20 scenarios and an assessment according to up to 15 criteria provide representative findings.
Following the tests you will receive the complete report including benchmarks in a result meeting. To review your results with you our consulting team will meet you in person. We provide you a comprehensive audit of your customer service over all important channels. With its help you are able to compare yourself with your competitor as well as all participants in the competition.
These tools support you with:
We provide useful tools to analyse your strength and weaknesses in order to implement improvement measures
It is a reliable indication for consumers to recognise excellent customer care - fast and straightforward.
As winner you're provided with a powerful marketing tool for unlimited use in your communication actions
With the participation you receive an extensive report about your internal and external customer service.
We support your success. As winner you will profit from our national marketing campaign.
You're provided with an addition to existing evaluations in your company (customer satisfaction, NPS…)