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Prizewinners

Congratulations to all award winners!

This year, a total of 22 companies entered the competition from 25 May to 31 July 2021. With more than 4,500 mystery inquiries distributed across the contact channels phone, email, internet navigation, chat and social media, the participants' customer service performance was audited.

The award"Voted Customer Service of the Year 2022" goes to 9 companies. This year's winners are:


MICHELIN

Michelin Reifenwerke AG & Co. KGaA

Reifenhersteller

o2

Telefónica Germany GmbH & Co. OHG

Telekommunikation

iRobot UK Ltd.

iRobot Limited

Haushaltsroboter

Weltbild.de

Weltbild GmbH & Co. KG

Versandhandel

FreeStyle Libre

Abbott GmbH - Diabetes Care

Medizinprodukte

MEDION

MEDION AG

Unterhaltungselektronik & Haushaltsartikel

IONOS by 1&1

IONOS SE

Hosting-Dienste

HUAWEI

HUAWEI Technologies Deutschland GmbH

Hersteller Smartphone & Tablet

Teba GmbH & Co. KG

TEBA GmbH & Co. KG

Sicht- und Sonnenschutz

Testimonials


The award ceremony

The second German prize winners were unveiled on 3 November.

The final of the customer service competition „Gewählt zum Kundenservice des Jahres 2021“ took place in an online award ceremony. The winners of the first German edition were revealed to all viewers.

The award ceremony in its full length is available on youtube.

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