Congratulations to all award winners!
This year, a total of 11 categories entered the competition from 25 May to 31 July 2022. With more than 5.030 mystery inquiries distributed across the contact channels phone, email, internet navigation, chat and social media, the participants' customer service performance was audited.
The award "Voted Customer Service of the Year 2023" goes to 10 companies. This year's winners are:
Weltbild GmbH & Co. KG
MÖBEL MARTIN GmbH & Co. KG
Abbott GmbH - Diabetes Care
HUAWEI Technologies Deutschland GmbH
Unterhaltungselektronik (ex. Smartphones & Tablets)
Telefónica Germany GmbH & Co. OHG
Haushaltselektronik & TV
Michelin Reifenwerke AG & Co. KG
Weber-Stephen Deutschland GmbH
The award confirms the outstanding work of our teams and honors our strength and innovative capacity in terms of customer relations. As a trusted partner, we accompany our customers in their digitization projects and contribute to their success with excellent service. Customer orientation is one of our most important core values at IONOS.
Möbel Martin is the market leader for furnishing needs in the greater Saar-Lor-Lux region. We inspire our customers across generations, through the unique combination of service, advice and product expertise, around furnishing solutions. Our goal is to create a shopping experience for every customer that they will remember with pleasure and that they will be happy to repeat. Individual advice and excellent service are therefore a matter of course for us.
Winning the Customer Service of the Year Award again is particularly gratifying for us. Our goal is to enable people with diabetes to lead healthier, more active lives and enjoy greater freedom. To achieve this, we focus not only on developing innovative products and solutions for simple and safe diabetes management, but also on providing good support and advice to our customers. To ensure this, our well-trained customer service team is personally available to all users of glucose monitoring systems from the FreeStyle Libre family to provide advice and support. We are very pleased and motivated that this commitment has once again been rewarded with this special award.
Having high-quality exchange with each of our customers is at the core of Neato Robotics’ commitment to create customers for life.With a unique reachability including modern channels of communication, faster responses, and smart implementation of new technologies, we strive to create an outstanding customer service, 24/7, globally. We are therefore very excited and proud with this independent recognition, and I’d like to salute the continuous effort of our Brand Ambassador team and co-workers towards creating this best-in-class support
We are thrilled to have won the audit for the third time in a row. Thanks to the whole team for the great performance! We capture the hearts of our customers with very good service. Our strong customer focus is reflected in top services and target group-oriented product range presentation. The best quality in communication, order processing and customer service - together with our sister company Trenkwalder - result in the highest customer satisfaction.
At Michelin, we are constantly working to meet the needs of our customers - whether in terms of our product portfolio or our services. We firmly believe that a premium brand has a duty to deliver the perfect total package across the entire customer experience. We are committed to ensuring that this is the case for our customers, which is why we are honored to have been recognized this year with the Customer Service of the Year award.
We see our claim confirmed in always serving the customers and fans of our brand with the best service. Not only our products, but also our services should meet the high standards of our valuable brand. The experience of the jury and the results of the testers reflect the passion of our team, which every day maintains but also expands the contact with our customers. Special thanks go to exactly those who are highly motivated, partly in agile time models, when our customers need them.
We offer our customers the service they want and that fits their individual needs. They are at the center of everything we do. We are proud to have been voted "Customer Service of the Year. I would like to express my sincere thanks to all our employees for this great achievement.
Setting expectations high and still achieving them; what could be better? The commitment of our employees to our service and our products is regularly transferred to the optimization of service processes. With our customers in mind, we promise to deliver a positive MEDION experience when it comes to service. A balanced approach in the use of all technical and communicative possibilities to understand our customers is the linchpin of our actions. Our service should be accepted in a simple, understandable and comprehensible way, and the fastest way to a solution.
For HUAWEI, the award is both an appreciation and an incentive to continue to focus on the customer with optimal services. Excellent service is HUAWEI's top priority. HUAWEI support always works to achieve high customer satisfaction in the optimal ratio of solution and time spent. Support is accessible in many ways and offers many things at the touch of a button with the all-in-one My HUAWEI app. HUAWEI pays attention to sustainability and offers customers numerous campaigns, such as the HUAWEI Care battery exchange program or the Service Weeks.