We owe our success to the strong focus on customer service and a series of process optimisations to increase customer and staff satisfaction. The decisive factors are the investments in new IT systems, which, among other things, have enabled high accessibility and an excellent service level. (...). We achieve the high level of consulting and solution competence of our staff through an increased focus on training and education. Now it is time to further increase customer satisfaction: through investments, innovations and the integration of future-oriented measures.

Dr. Tomass Grass, CEO Teba GmbH & Co. KG

 

We offer our customers the service they want and which fits their individual needs. They are at the centre of everything we do. We are proud of the award "Voted Customer Service of the Year, Germany". I would like to express my sincere thanks to all our employees for this great achievement.

Ulf Michaelis, Director Customer Service & Sales, O2 Telefónica Germany GmbH & Co. OHG

 

Customer service as an important element in value creation and in the relationship with the customer is a fundamental element of our DNA.Service should always follow the current zeitgeist and be able to meet the expectations of its customers.

Thomas Heiermann, Managing Director After Sales Service

 

(...) We are honored that we were once again voted "Customer Service of the Year 2022" in the "Household Robots" category. The independent organization "Voted Customer Service of the Year" checked the pre-sales, sales and after-sales customer service of iRobot Germany and provided the German customer call center, the e-mail, and social media channels by iRobot to the test. iRobot works tirelessly to support our customers in Germany and this award, which we have received for the second year in a row, is the perfect example of this important commitment.

Andy Richards, Director Customer Service EMEA iRobot

 

We are very pleased about this independent industry award which we see as an appreciation of our service staff who are on duty day and night. Our primary goal is customer satisfaction. For us, this means always achieving the fastest possible and individually optimal solution for consumers.

Colin Kong, Country Manager Germany bei der HUAWEI Consumer Business Group

 

Service quality is the key to our customers' hearts. The customer is king and is at the centre of all our activities. We are very pleased about the extraordinarily high level of customer satisfaction, which confirms that we have been voted "Customer Service of the Year, Germany" for the second time in a row. Thank you, dear customers!

Christian Sailer CEO of Weltbild D2C Group

 

Customer satisfaction is a top priority for us at Michelin and we continuously work to meet our customers' needs. We firmly believe that a premium brand should not only offer the best products, but also the best customer experience. That's why it is our ambition to ensure exactly that for our customers - throughout the entire life cycle.

Daniel Mai, Michelin Marketing Direktor DACH