What is "Gewählt zum Kundenservice des Jahres"?
"Gewählt zum Kundenservice des Jahres" (Customer Service of the Year Germany) is the independant customer care event. With 225 mystery inquiries we run a qualitative audit of your customer service. Real consumers address you with their undercover questions and concerns. The outcome will be an extensive report that reveals your actual customer service performance in detail. Our business is certified according to ISO 9001 which guarantees our reliable service quality as well as a smooth management of the tests.
Auditing
An AUDIT that aims to answer the question ,,how does my customer service perform? and to reflect the real performance.
An award
The quality of customer service by businesses is assessed with mystery inquiries by CONSUMERS.
Real consumers
The quality of companies' customer service is measured by consumers with the help of mystery tests.
An orientation
The winner of the category receives a representative AWARD for their customer service.
Get to know the concept in 2 minutes!
What is assessed with "Gewählt zum Kundenservice des Jahres"?
140 Calls
45 e-mail inquiries
15 web navigations
10 social media inquiries
15 chat inquiries
Register your company simply and easily.
Partners
News
New partner for the tests: AC Süppmayer gives a statement regarding the preperation of the tests
Testimonials
We owe our success to the strong focus on customer service and a series of process optimisations to increase customer and staff satisfaction. The decisive factors are the investments in new IT systems, which, among other things, have enabled high accessibility and an excellent service level. (...). We achieve the high level of consulting and solution competence of our staff through an increased focus on training and education. Now it is time to further increase customer satisfaction: through investments, innovations and the integration of future-oriented measures.
We offer our customers the service they want and which fits their individual needs. They are at the centre of everything we do. We are proud of the award "Voted Customer Service of the Year, Germany". I would like to express my sincere thanks to all our employees for this great achievement.
Customer service as an important element in value creation and in the relationship with the customer is a fundamental element of our DNA.Service should always follow the current zeitgeist and be able to meet the expectations of its customers.
(...) We are honored that we were once again voted "Customer Service of the Year 2022" in the "Household Robots" category. The independent organization "Voted Customer Service of the Year" checked the pre-sales, sales and after-sales customer service of iRobot Germany and provided the German customer call center, the e-mail, and social media channels by iRobot to the test. iRobot works tirelessly to support our customers in Germany and this award, which we have received for the second year in a row, is the perfect example of this important commitment.
We are very pleased about this independent industry award which we see as an appreciation of our service staff who are on duty day and night. Our primary goal is customer satisfaction. For us, this means always achieving the fastest possible and individually optimal solution for consumers.
Service quality is the key to our customers' hearts. The customer is king and is at the centre of all our activities. We are very pleased about the extraordinarily high level of customer satisfaction, which confirms that we have been voted "Customer Service of the Year, Germany" for the second time in a row. Thank you, dear customers!
Customer satisfaction is a top priority for us at Michelin and we continuously work to meet our customers' needs. We firmly believe that a premium brand should not only offer the best products, but also the best customer experience. That's why it is our ambition to ensure exactly that for our customers - throughout the entire life cycle.
