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What is "Gewählt zum Kundenservice des Jahres"?

"Gewählt zum Kundenservice des Jahres" (Customer Service of the Year Germany) is the independant customer care event. With 225 mystery inquiries we run a qualitative audit of your customer service. Real consumers address you with their undercover questions and concerns. The outcome will be an extensive report that reveals your actual customer service performance in detail. Our business is certified according to ISO 9001 which guarantees our reliable service quality as well as a smooth management of the tests.

Auditing

An AUDIT that aims to answer the question ,,how does my customer service perform? and to reflect the real performance.

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An award

The quality of customer service by businesses is assessed with mystery inquiries by CONSUMERS.

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Real customers

The quality of companies' customer service is measured with the help of mystery tests.

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An orientation

The winner of the category receives a representative AWARD for their customer service.

Get to know the concept in 2 minutes!

What is assessed with "Gewählt zum Kundenservice des Jahres"?

140 Calls

45 e-mail inquiries

15 web navigations

10 social media inquiries

15 chat inquiries

Register your company simply and easily.

Partners


News

Save the date: 09.02.2023 - KICK-OFF Livestream


Your customer service is excellent ? - Then prove yourself and compete against industry rivals.Find out about the unique audit and competition concept and its test criteria without obligation at our online kick-off event. Special highlight: we have invited some of the current award winners to g...
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