Customer satisfaction is our highest priority. That's why we listen to our customers, talk to them, take our time and try to find an individual solution for each customer. This is supported by our flexibility, responsiveness and innovative strength, working across teams as well as our large product range and 65 years of market experience. Internally we pursue a policy of continuous improvement and a clear goal: 100% customer satisfaction. The many positive feedbacks we have received by phone, e-mail or via ekomi have prompted us to apply to be voted Gewählt zum Kundenservice des Jahres.

Christina Gauland, Head of Customer Service Centre at RAJA Germany

 

We have set ourselves the goal of positively surprising and inspiring our customers through excellent service. To achieve this, we place the customer's perspective in the centre of all our activities. As a future-oriented and innovative company, we need to look beyond the boundaries of traditional services and communication channels in order to establish and optimise new media and channels.

Nicolas Martin, CEO

 

Satisfying our customers is not enough, we want to inspire them. Winning this award is another important step in this direction for us. It is an appreciation of our dedicated employees who work hard to make our customers' world an even better place. I would like to express my sincere thanks to all those who have made this award possible. We will continue to be the best partner for our customers in the future with outstanding products and excellent customer service.

Hüseyin Dogan, Chief Operations Officer at IONOS

 

Service quality is the key to the heart of our customers. That is why we live a permanent quality campaign. We deal with the person of our customer*, their everyday life, their environment and their needs. We are very pleased about the extraordinarily high level of customer satisfaction, which was confirmed by the award "Gewählt zum Kundenservice des Jahres 2021" after a detailed audit with mystery testers. Every employee actively contributes to the positive assessment of Weltbild. Many thanks to the whole Weltbild team, you are doing a great job.

Christian Sailer, CEO Weltbild Group

 

Reliability through service - that is the iRobot promise. We are very pleased to be the winner of the award "Voted Customer Service of the Year 2021" in the category Home Appliances. The award was independently audited by iRobot's pre-sales, sales and customer service in Germany. iRobot's German customer contact centre, email, chat and social media channels have been tested respecting key customer service criteria. iRobot works tirelessly to support our customers in Germany and winning this award is an official recognition of this important commitment.

Andy Richards, Director of EMEA Customer Service, iRobot

 

Customer satisfaction is Michelin's number one priority and we work continuously to meet the needs of our customers. We firmly believe that a premium brand should not only offer the best products but also the best customer experience. That's why we are committed to ensuring that our customers get exactly that - throughout the lifetime of our products.

Daniel Mai, Michelin Marketing Director DACH

 

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