Learning from the best: Möbel Martin interviewed by TeleTalk

Published on 2021-09-01
In the current issue of TeleTalk, Division Manager Martin Reddel of Möbel Martin, one of the winners of the 2021 Award, reports on his own expectations with regard to the results and also the learnings that the company was able to draw from the audit. The company mastered the 10-week test phase with...
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Learning from the best: IONOS interviewed by TeleTalk

Published on 2021-06-29
In the new edition of TeleTalk we talked to IONOS - Konrad Grätz is Outsourcing Manager at IONOS, winner in the Hosting Services category. From him we learn how to unite several teams so successfully with the right communication.Read e-paper: TeleTalk2021_03  Für Fragen stehen wir Ihnen jederzeit z...
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Learning from the best: Weltbild interviewed by TeleTalk

Published on 2021-05-25
Weltbild talks to TeleTalk about its experience with the competition as part of our case story series. Team spirit and strong values as a recipe for success - that is Weltbild's motto. Björn Minnier, Managing Director of the Weltbild Group, explains exactly what this means for the company and its te...
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Learning from the best: RAJA reports on its experience with the competition in the latest TeleTalk.

Published on 2021-05-07
As part of the competition, TeleTalk, one of the leading trade magazines in the customer service sector, will publish various case stories of the 2021 award winners starting in May of this year. In the current issue, Christina Gauland, customer service manager at Rajapack GmbH (winner in the "Office...
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Kick-Off Livestream: we presented the test criteria

Published on 2021-02-16
Managing Director M. Craplet presented the criteria of the five contact channels on 11.02.2021. Numerous companies participated in the livestream from the Hyatt in Mainz. Mr. P. Füller introduced our partner SKOPOS NEXT and answered questions in an interview.   Mainz 16.02.2021 - the half-ti...
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New customer service study: Service quality is decisive

Published on 2020-12-01
Study result: good customer experience is the strongest influencing factor in purchase decision Accessibility vs. personal contact: significant development in the use of online channels High expectations: despite an increased volume of enquiries through Corona, Germans' expectations are constant...
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Winners of the customer service audit honoured online

Published on 2020-11-05
- 6 companies with excellent service performance win the award in their categories - Süddeutsche Zeitung, official media partner reports on customer service and winners   Mainz, 05.11.2020 - The grand final of the customer service competition "Gewählt zum Kundenservice des Jahres 2021" (Voted Cus...
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Virtual award ceremony unveils this year's winners of the competition

Published on 2020-10-19
Virtual event: Announcement and honouring of the winners takes place in virtual award ceremony Mainz, 19.10.2020– The competition „Gewählt zum Kundenservice des Jahres 2021“ officially announces its first German prize winners on 4 November 2020. The award ceremony will no longer take place in...
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The results of the audit Gewählt zum Kundenservice des Jahres 2021

Published on 2020-10-07
International Audit „Gewählt zum Kundenservice des Jahres“ (Customer Service of the Year in Germany) successfully completed in German Partially excellent customer service performance despite the influence of the Corona virus Mainz, 29.09.2020 – In Spain, England, Morocco, Tunisia and France th...
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Competition announces TeleTalk as new partner

Published on 2020-09-11
The trade journal for successful customer dialogue and customer service "TeleTalk" is the new cooperation partner of the audit Gewählt zum Kundenservice des Jahres. The leading trade magazine with monthly publications aims to strengthen the national media presence and awareness of the award. M...
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