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New customer service study: Service quality is decisive


Study result: good customer experience is the strongest influencing factor in purchase decision Accessibility vs. personal contact: significant development in the use of online channels High expectations: despite an increased volume of enquiries through Corona, Germans' expectations are constant...
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Winners of the customer service audit honoured online


- 6 companies with excellent service performance win the award in their categories - Süddeutsche Zeitung, official media partner reports on customer service and winners   Mainz, 05.11.2020 - The grand final of the customer service competition "Gewählt zum Kundenservice des Jahres 2021" (Voted Cus...
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Virtual award ceremony unveils this year's winners of the competition


Virtual event: Announcement and honouring of the winners takes place in virtual award ceremony Mainz, 19.10.2020– The competition „Gewählt zum Kundenservice des Jahres 2021“ officially announces its first German prize winners on 4 November 2020. The award ceremony will no longer take place in...
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The results of the audit Gewählt zum Kundenservice des Jahres 2021


International Audit „Gewählt zum Kundenservice des Jahres“ (Customer Service of the Year in Germany) successfully completed in German Partially excellent customer service performance despite the influence of the Corona virus Mainz, 29.09.2020 – In Spain, England, Morocco, Tunisia and France th...
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Competition announces TeleTalk as new partner


The trade journal for successful customer dialogue and customer service "TeleTalk" is the new cooperation partner of the audit Gewählt zum Kundenservice des Jahres. The leading trade magazine with monthly publications aims to strengthen the national media presence and awareness of the award. M...
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Evaluation phase of "Gewählt zum Kundenservice des Jahres 2021" has begun


THE TENSION RISES Mainz - 14.08.2020Consumers and businesses in Spain, England, Morocco, Tunisia and above all in France already know the prestigious winners of the competition "Gewählt zum Kundenservice des Jahres " (Customer Service of the Year in Germany) competition for their own countries. And...
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First German award ceremony of the winners of Gewählt zum Kundenservice des Jahres


Half time: 5 weeks of tests are already behind the participants Place and date of the award ceremony announced: first German award ceremony of "Gewählt zum Kundenservice des Jahres" (Voted Customer Service of the Year in Germany) takes place on 4 November 2020  Mainz - Just in time for the hal...
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First edition of Gewählt zum Kundenservice des Jahres launched in Germany Numerous companies are defying the crisis and want to continue to demonstrate outstanding customer service during this period  Mainz - Numerous companies have registered their customer service for the first edition of Ge...
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Kick-off event for participants and interested parties


At the kick-off event in Frankfurt the test criteria of the competition will be announced for the first time The presentation event serves as a platform to get to know the organiser, market research institute and industry representatives  Mainz - The registration for the competition "Gewählt z...
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Certified independence: SKOPOS NEXT will implement the tests of Gewählt zum Kundenservice des Jahres


SKOPOS NEXT will carry out the mystery tests for the competition With this leading German company specialising in mystery research, the award is based on a professional and independent partner with decades of experience in mystery testing  Mainz/Hürth - Gewählt zum Kundenservice des Jahres (Vo...
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Good customer service weighs more than low prices for majority of Germans


Study result: good customer experience is the strongest factor influencing the purchase decision Customer service performance influences 88% of consumers in their purchasing decision High expectations among German consumers: around half expect to receive calls within one minute Germans prefer c...
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Competition introduces new partner: CCV


The Call Center Association Germany (Call Center Verband Deutschland e. V.  or CCV) is a cooperation partner of the event "Gewählt zum Kundenservice des Jahres". The largest association in the industry is thus strengthening the national media presence and awareness of the award. Mainz/Berlin,...
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Interview with Callcenterprofi about the new award


An introductory presentation of our award has been published by Callcenterprofi. Managing Director Maturin Craplet and founder Ludovic Nodier answered all questions about the concept in an interview. We are looking forward to the first edition of "Voted Customer Service of the Year" in Germany. ___...
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